UNI announces 'immediate departure' of CEO after widespread online banking problems
Acadian bank replaces president and CEO Robert Moreau
The Acadian bank has appointed a new president and CEO and their name is expected to be revealed at a press conference this afternoon.
UNI began experiencing technical challenges in early July after separating from Desjardins Group to launch its own online banking platform.
The
Acadian bank started experiencing technical challenges after separating
from Desjardins Group to launch its own online banking platform. (Pat Richard/CBC)
About 155,000 customers were supposed to transition to the new platform on July 6, but bumps in the process led to problems for customers across the province, with cards not working and people not being able to access their online accounts.
Some customers discovered their most recent pay didn't arrive in their accounts, something UNI described as "payroll deferral."
At the time, Moreau promised frustrated customers that the bank was working to make improvements as quickly as possible.
"I can assure you that we will work tirelessly, 24 hours a day, to correct these irritants," Moreau said, in a July 20 press conference.
Frustrated clients were also concerned about the security of the new system. However, Moreau reassured clients that the new banking platform was "reliable, robust and safe."
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Camille Thériault takes over again at UNI after widespread online banking problems
Thériault, who led the credit union for 12 years, replaces Robert Moreau as CEO
The announcement Wednesday came a day after Caraquet-based UNI reported the "immediate departure" of Robert Moreau.
Thériault is returning to UNI after a six-year absence. Pierre-Marcel Desjardins, the chair of the board of directors, said Thériault, who led the credit union for 12 years, is "the perfect person" to continue the transition now underway.
"I know there is a lot of work that has been done and that we are moving in the right direction," Thériault said in a news release Wednesday afternoon.
The
Acadian bank started experiencing technical challenges after separating
from Desjardins Group to launch its own online banking platform. (Pat Richard/CBC)
Moreau was in charge when UNI began experiencing technical challenges in early July after separating from Desjardins Group to launch its own online banking platform.
About 155,000 customers were supposed to transition to the new platform on July 6, but bumps in the process led to problems for customers across the province, with cards not working and people not being able to access their online accounts.
Some customers discovered their most recent pay didn't arrive in their accounts, something UNI described as "payroll deferral."
At the time, Moreau promised frustrated customers that the bank was working to make improvements as quickly as possible.
However, it took UNI more than two weeks to make ATM bill payments available for clients.
Thériault promised to work collaboratively with UNI employees to keep improving the online banking system for their long-term clients.
"For me, this will be a team effort," he said in French. "I'm like the leader of the orchestra and everyone else is a musician."
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35 Comments
Rosco holt
Hell no He should stay retired.
David Amos
Reply to Rosco holt
The Mayor never left the circus
If that guy in the photo is Camille Thériault then he looks exactly like the guy that can solve their IT and Webpage issues. When I think "Online Expert" I picture someone that looks similar.
Murray Brown
Reply to Daniel Franklin
So you think he’ll know where the ‘on’ button is on his computer? Good stuff.
David Amos
Content Deactivated
Reply to Daniel Franklin
Welcome back to the circus
Matt Steele
Such a well managed organization , maybe the creation of a 130 million dollar taxpayer funded slush fund could help them out if there was a different government in place .
Dan Lee
Reply to Matt Steele
yes.....we could start with the 200 millions his has given to irving......he really helped the population.....
Ken Dwight
Reply to Matt Steele
What do you care, its a French bank.
Rosco holt
Reply to Dan Lee
I believe it's way more than 200 million.
Archie MacDaniel
Reply to Dan Lee
Can you show how Higgs has handled Irving any different than any other gov't, bring on the crickets.
Ron parker.
Reply to Archie MacDaniel
Still doesn't make it right.
David Amos
Content Deactivated
Reply to Archie MacDaniel
The crickets are going crazy tonight
Wade Perry
Content Deactivated
Marc Leger
Reply to Wade Perry
What crowd?
David Amos
Content Deactivated
Hard telling not knowing what brought on your query
Murray Brown
Why doesn’t this ever happen at NB Power? Oh… That’s right, it’s government owned so they’re allowed to mess things up and get away with it.
David Amos
Reply to Murray Brown
They get golden handshakes when they mess things up
Christine Martinez
Reply to David Amos
and bonuses
JOhn D Bond
Long past due. It would be interesting to find out what type of severance package was provided.
Daniel Franklin
Reply to JOhn D Bond
Most CEO's make more by getting sacked than if they finished out the term of their contract.
David Amos
Reply to Daniel Franklin
Oh So True
Ronald Miller
Have they reached out to JT and the federal gov't, they love to throw millions to certain companies. Maybe a new tax could be introduced to support the cause.
William Peters
Reply to Ronald Miller
A tax on banks? Why not? They need to helped often enough.
JOhn D Bond
Reply to Ronald Miller
A tax for what? A small Credit Union opted to leave the platform they used from Desjardins and try to use their own online banking platform. Whether the idea is good or bad is not the issue. The abhorrent management failure during the conversion process and going live on a system that didn't work is the only issue here. Hopefully more heads will roll.
Matt Adams
Reply to William Peters
what bank in Canada aside from UNI or a credit union (which are not banks) have needed a bailout?
Jos Allaire
Reply to Ronald Miller
Ever since Confederation, you have to give it to the big 6 banks for having all federal governments on their side to protect them. So why not the Credit Union, eh?
Jos Allaire
Reply to Matt Adams
When has a credit union or UNI been bailed out?
David Amos
Reply to Matt Adams
All of them
Toby Tolly
Reply to Jos Allaire
2007 $50 mil
caisse populaire shippagan
Rosco holt
Reply to Toby Tolly
It was a separate caisse, in addition that those running that caisse stole the savings of it's members that is where that 50 mil$ went to cover the savings.
Chuck Gendron
Reply to Toby Tolly
That caisse was actually associated with the NB Credit Union crew.
David Amos
Reply to Toby Tolly
Bingo
David Amos
Reply to Rosco holt
It was our taxpayer funds who bailed them out Correct?