the Nova Scotia Mass Shooting - Lisa Banfield Re-enactment watch along / discussion

Nighttime Podcast

David Amos

Oh Dear

MCC - DAY 48 - LISA BANFIELD VIDEOS AND LEAF AUSTRALIA

Little Grey Cells

David Amos

Oh Dear

the Nova Scotia Mass Shooting - July 17, 2022

Unlisted

Nighttime Podcast

David Amos

Methinks I should save this before it goes "Poof" N'esy Pas?

 

 

 https://www.nighttimepodcast.com/episodes/nova-scotia-mass-shooting-220710-4k2r9

 

 

the Nova Scotia Mass Shooting - July 17, 2022 - Weekly updates (with Paul Palango and Adam Rodgers)

In this double header episode, I'll be joined by both Paul Palango and Adam Rodgers to discuss the past week’s public inquiry hearings, respond to listener voice memos, and discuss recent updates in this ever evolving story.

Listen to the Aftershow  

Nova Scotia Mass Shooting - July 17, 2022 Aftershow (with Darrell Currie and Scott MacLeod)

In this post show discussion I'm joined by Scott MacLeod (brother of Sean MacLeod) and Darrell Currie (Deputy Fire Chief of Onslow Belmont F

 

Episode Links:

the Nova Scotia Mass Shooting Series: https://www.nighttimepodcast.com/nova-scotia-rampage

Join the Nova Scotia Mass Casualty Discussion Group: https://www.facebook.com/groups/novascotiamasscasualty

Send a tip related to this case: https://www.nighttimepodcast.com/contact

Send a voicememo to the show:

nighttimepodcast.com/contact

 

 

the Nova Scotia Mass Shooting - Jan 30th Pre-Show - $13,000,000 SPENT BEFORE THE FIRST HEARING

Nighttime Podcast

David Amos

Howcome you have not made this one go "Poof" yet???

 

 

Methinks the very lazy corrupt media sheople love to republish Mikey MacDonald's spin on the Mass Casualty Commission Bullshit then polish the turd with their 2 bits worth. Others just use their photos and write their own spin.

Hence they should not complain that I do the same within my Blog in light of the fact I duly notified them of  what I have been up to for many years N'esy Pas?

Deja Vu Anyone??

Canada’s top Mountie, Nova Scotia’s mass shooting probe and some missing pages: Here’s what we know so far

RCMP faced more scrutiny for initially removing pages from subpoenaed documents recording Lucki’s anger at refusal to release details about the guns.

SM

By Steve McKinleyHalifax Bureau

Sun., June 26, 2022

 

HALIFAX—As controversy swirls around the RCMP, the Liberal government and allegations of interference in the investigation of the worst mass shooting in the country’s history, missing RCMP documentation is the latest development to take centre stage.

RCMP Commissioner Brenda Lucki this week faced accusations that she sought to interfere with the Nova Scotia Mounties’ investigation into the province’s April 2020 massacre, potentially at the behest of then-public safety minister Bill Blair and the Prime Minister’s Office to grease the wheels for upcoming gun control legislation.

Lucki, Blair and Prime Minister Justin Trudeau have denied that there was any interference with the Nova Scotia investigation.

On Friday, the RCMP — and the Department of Justice by extension — faced scrutiny for initially removing pages from subpoenaed documents that recorded Lucki’s anger at the Nova Scotia RCMP’s refusal to release details about the guns involved in the shooting. The Nova Scotia Mounties had said doing so would compromise their investigation.

The missing pages, which described Lucki telling a Nova Scotia contingent that she’d promised the public safety minister and the PMO the gun details would be released, were only handed over to the inquiry in May of this year, three months after the RCMP had provided the same documents without those pages.

Here’s what’s happened so far, and what’s likely to happen next.

What’s the controversy exactly?

Days after the mass shooting that saw 22 people killed by a gunman in northern Nova Scotia, there was a meeting between national and Nova Scotia RCMP.

Notes from that meeting, released this week by the public inquiry now reviewing the tragedy, show it included RCMP Commissioner Brenda Lucki and, from the Nova Scotia side, Assistant Commissioner Lee Bergerman, the province’s commanding officer; Supt. Darren Campbell; and strategic communications director Lia Scanlan.

In press briefings to that point, N.S. RCMP had withheld specifics on the weapons used by the gunman, saying that identifying the specific guns would compromise the investigation.

At the meeting, Lucki “was obviously upset” that N.S. RCMP had not released the specifics, Campbell’s handwritten notes indicate.

“The commissioner accused us (me) of disrespecting her by not following her instructions,” his notes said.

At the time, Prime Minister Justin Trudeau’s government was in the process of pushing through an order-in-council that would ban the sale of 1,500 models of assault-style firearms.

Campbell’s notes indicate that when he attempted to explain the reasoning for not releasing this information, Lucki said that “we (the Nova Scotia RCMP) didn’t understand, that this was tied to pending gun control legislation that would make officers and public safer by or through this legislation.”

“The commissioner said that she had promised the Minister of Public Safety and the Prime Minister’s Office that the RCMP (we) would release this information,” wrote Campbell.

In an interview with the Mass Casualty Commission in February of this year, Scanlan also expressed frustration, saying Blair and Trudeau were “weighing in on what we could and could not say” in press briefings.

“That is 100 per cent Minister Blair and the Prime Minister,” she said. “And we have a commissioner that does not push back.”

Why was that bad, if it happened?

The notes from that conference seem to indicate that Lucki was willing to interfere with RCMP operations — the investigation of the mass shooting — to advance a gun-control agenda championed by the Prime Minister’s Office and by the public safety minister at the time, Blair.

Based on Lucki’s comments — as reported by Campbell — it appears that she was taking her marching orders from Blair and from the PMO.

If true, that’s problematic because it compromises the principle of “operational independence,” a central tenet of policing that dictates that politicians should never dictate or direct police operations. In principle, it’s a noble concept; in practice, the definition is somewhat fuzzy.

Lucki said late Tuesday that she would never take action that would jeopardize an investigation. Blair, now the emergency preparedness minister, denied that Lucki had ever promised him that the RCMP would release specific information about the guns. He’s also denied that he told anyone what the RCMP should communicate about their own investigation.

Trudeau, speaking from a Commonwealth summit in Rwanda, said Thursday there was no “undue influence or pressure” put on the RCMP in the days following the mass shooting, and that only police determine what information to release and when.

What position does this leave the RCMP commissioner in?

Lucki’s tenure atop the RCMP has not been without controversy.

In 2020, she drew criticism for saying she had struggled over the definition of systemic racism and its existence in her police force. Shortly thereafter, she changed tack and acknowledged that systemic racism was indeed present in the RCMP, drawing the ire of some members.

That same year, the B.C. Civil Liberties Association filed a lawsuit against her for delaying the release of a civilian watchdog report into RCMP spying on Indigenous and climate advocates. And a series of on-camera incidents sparking allegations of excessive use of force by RCMP officers prompted then-Chief of the Assembly of First Nations Perry Bellegarde to call for her replacement.

Trudeau said this week he still has confidence in Lucki to lead the RCMP. His support echoed that of current public safety minister, Marco Mendicino, and Blair.

What’s the deal with the missing notes?

On June 15, 2021, the Mass Casualty Commission issued a subpoena to the RCMP for its entire investigative file related to the mass shooting.

Eight months later, on Feb. 14, 2022, as part of that file, the RCMP turned over the notes of senior RCMP officers, including Campbell’s handwritten notes covering the period from April 19, 2020 to June 16, 2020. Campbell’s notes covered 132 pages.

Campbell was in the habit of writing the date in large numbers across the page in his notes like this: 2020-04-27.

In those notes turned over by the RCMP in February, his dates jumped from 2020-04-27 to 2020-04-29 — April 27, 2020, to April 29, 2020 — with no April 28 in between.

April 28, 2020 was the date of the conference with Lucki, during which Campbell’s notes reflected Lucki being upset about Campbell not releasing specific information on the guns used in the mass shooting, and noting her saying that she had promised the public safety minister and the PMO that she would do so.

More than three months later, on May 31, 2022, the commission received another batch of documents from the Department of Justice, which again included Campbell’s handwritten notes.

This time the notes numbered 136 pages and included the four pages of Campbell’s notes from the conference with Lucki, dated, as was his habit, with 2020-04-28 written across the page.

“The Commission sought an explanation from the Department of Justice about why four pages were missing from the original disclosure of Supt. Campbell’s notes,” the Mass Casualty Commission’s investigations director, Barbara McLean, said in a statement Friday.

“The Commission is also demanding an explanation for any further material that has been held back from disclosed material for privilege or other review where the fact that this has occurred is not clear on what has been produced to the Commission.

“In short, the Commission is seeking assurance that nothing else has been held back as per direction from subpoenas.”

The RCMP did not respond to a request from the Star seeking an explanation for the missing pages.

What do the victims families’ think?

“Our clients are understandably troubled by what they heard,” Michael Scott of Patterson Law, which represents most of the families of the victims of the shooting, said in a statement this week. “In the days following April 19, 2020, all efforts should have been focused on supporting victims, their families and the active investigation being carried out by local RCMP.

“Interfering in those efforts, to exploit a perceived political opportunity or otherwise, would have been inexcusable. We trust that the Mass Casualty Commission recognizes the importance of determining the truth of these allegations and the need for fulsome cross-examination of the relevant witnesses.”

When will we hear more from the players involved?

Campbell and Lucki are scheduled to appear as witnesses at the Mass Casualty Commission inquiry in coming months, as are Assistant Commissioner Lee Bergerman, the province’s commanding officer at the time, and Chief Supt. Chris Leather, who was the critical incident commander the weekend of the shootings.

But a parliamentary public safety committee has also called upon many of the same players to testify as it digs into the allegations of political interference into the RCMP investigation.

Lucki and Blair are required to appear before the committee no later than July 25, and Campbell and Scanlan are being called as well. Also tapped for testimony before the committee are Bergerman and Leather.

With files from The Canadian Press

SM

Steve McKinley is a Halifax-based reporter for the Star. Follow him on Twitter: @smckinley1

 

 

 

 

Here just a couple of the latest examples

Wife of N.S. mass killer explains why she didn’t report earlier violence to police

Lisa Banfield struggled to maintain her composure as she described how her partner beat her in 2003 as witnesses looked on, and she offered new details about what happened when her spouse threatened to kill his parents in 2010.

It was the first time she has spoken publicly about her life with the killer, and the inquiry’s decision to spare her from facing cross-examination proved contentious. Lawyers from a firm representing families of 14 of the victims, as well as about 20 of those family members, walked out of the hearing in protest before it ended.

‘I was so scared’: Tears, anguish — and a walkout — as N.S. mass killer’s wife testifies

The gunman’s abusive and violent behaviour toward Lisa Banfield has been documented in previous testimony given to the Mass Casualty Commission, but victims’ lawyers have questions, which they won’t be allowed to ask her at the inquiry.

SM

By Steve McKinley 

Halifax Bureau

Fri., July 15, 2022

 

 

HALIFAX —Flanked by her sisters, Lisa Banfield took to the podium Friday as the most anticipated witness in the five-month run, thus far, of the inquiry into Nova Scotia’s worst mass shooting.

Her mouth set in a tight line, Banfield put her hand on the Bible and took an oath, beginning her first public appearance since her common-law husband, Gabriel Wortman, killed 22 people and torched several houses in a 13-hour rampage over April 18-19, 2020.

Looking visibly distraught, she faced a full room — some 200 people crowded into the Nova Scotia Ballroom at the Marriott, who had come looking for some kind of insight into killings that shocked the country.

In dramatic and emotional fashion, Banfield told the inquiry of her abuse at the hands of the gunman, of her fear for her safety and that of her family, of his penchant for collecting guns and police paraphernalia, and of the events of April 18, when what was supposed to be the celebration of their 19th anniversary went horribly wrong.

Before that night was out, she had been assaulted and confined in the back of the gunman’s replica RCMP car, from which she managed to escape. The killer, meanwhile, roamed the neighbourhood in Portapique, killing 13 people there before fleeing into the night. The next morning he would begin killing again, before eventually being shot dead by police at a gas station.

For families of victims wanting to know why their loved ones were killed, there was little solace; Banfield, in her only day of testimony, had much guilt, but few answers for them.

“This is what haunts me,” she said, in tears, to the inquiry. “It’s because I feel like he was targeting me and my family. And if I didn’t get out of that car, I often think, ‘Would any of those people have died?’

“That’s something that haunts me all the time, because I feel that they weren’t targeted. That he was looking for me in the beginning.”

Banfield described her escape into the woods surrounding the gunman’s warehouse, eventually crossing to the other side of the road, where she heard two men.

“I looked around because my back was sore, so I found a stick and I propped myself up and I started walking in the direction where I could hear the two guys talking … freaking out,” she said, her voice cracking.

“And as I’m getting closer, the stick broke. So, I dropped to my knees, and there was another log and I thought, ‘I don’t have it in me to crawl over this and try to prop myself up again.

“And then I heard, ‘Hey boys,’ or something. And — ‘bang!’ ‘bang!’ — and then there was nothing. And then I just crawled back to the log and just hid there.”

She was sure, she said, it had been the sound of the gunman killing another of his victims. It’s not clear exactly who that might have been.

“I’m thinking, ‘Should I go see if they’re OK?’ But I was so scared, and I didn’t want to move,” she said, in tears.

At one point, she wondered if she was hallucinating, she said, because she could see the shadow of somebody with a gun that looked like a rifle. She wondered if her mind was playing tricks on her.

She hid there by the log until morning, she said, then went to a neighbour’s house and called the police.

As Friday’s testimony went on, and the questions kept coming, Banfield seemed to become more comfortable, her posture more confident, her voice stronger.

But that confidence gave way when she began to relate some of the abuse she had faced at the hands of the gunman.

When commission counsel Gillian Hnatiw questioned her about the guns that her spouse kept, Banfield said she didn’t think of reporting the weapons to police; that she wasn’t afraid that the gunman would use the guns on others, but that she was afraid that he would use them on her.

“There was a couple of times, where if we had a fight, he’d put the gun to my head to scare me and say that he could blow off my head,” she said tearfully. “So, I was scared. I said, ‘I swear I’m not going to say anything.’”

For all the powerful testimony, there was little new information revealed that had not already been gleaned from Banfield’s previous interviews with the RCMP, and an additional one with the Mass Casualty Commission.

The families of Wortman’s victims left the inquiry en masse in the afternoon, frustrated over what they saw as the inquiry’s inability to unearth the answers they have been seeking.

“We’ve decided with our clients that we’ve heard enough,” said Michael Scott of Patterson Law, which represents most of the victims’ families, during an afternoon break in the proceedings. “We’ll be leaving for the rest of the day.

“Nothing we’ve heard today has allayed any of our concerns about the way Ms. Banfield has been handled,” said Scott. “We haven’t heard any answers to any of the relevant questions about April 2020.”

Most of that frustration stems from the commission’s decision to limit Banfield’s questioning to the commission’s own counsel, rejecting requests from the victims’ families to allow their lawyers to independently cross-examine her. That decision was made in order to avoid further traumatizing Banfield, in line with the inquiry’s trauma-informed approach, according to the commission. Police have said they don’t believe Banfield was involved in the mass killing.

“Right now, what we have is evidence from Ms. Banfield that is entirely untested, some of it’s contradictory, and it leaves us in a position where we don’t know any more today than we did yesterday,” Scott said.

“I don’t know if Ms. Banfield is lying. I don’t know if Ms. Banfield is telling the truth. I don’t know if Ms. Banfield is mistaken, because we don’t have an opportunity to ask her any questions.”

Ryan Farrington, whose mother, Dawn Gulenchyn, and stepfather, Frank Gulenchyn, were killed and their house burned that night in April 2020, had been hoping for some answers about how and why his parents died. He didn’t get them, he said.

“We’re not going to get any answers that we want to know about if our lawyers cannot ask (for) them,” he said. “So, yeah, the process, to me, is flawed. This entire public inquiry is flawed. I think it’s been a big waste of money right from the start.”

A frustrated Scott McLeod, brother of victim Sean McLeod, said he found himself no closer to answers than he was two and a half years ago.

“Why would he have targeted my brother, who was so far out of the way, and start this all over again the second day? What I want to know is, what was it that set him off that bad with my brother?” he asked earlier in the day.

“She’s not going to give us anything extra,” McLeod said of Banfield. “She’s the one witness that should know more than anybody else.

“With the upcoming Mounties (testifying), they’re setting aside two days for each of them. So why wouldn’t you set aside two days for Lisa Banfield?”

Shortly before she left a significantly emptier room than she had entered, Banfield was asked by commission counsel Hnatiw about the psychological impact of the past two and a half years.

“The fact that people would think that we would have anything to do with this … our family feels for all those people and we’re not angry that they’re angry, because, if it was my family, I would feel the same way,” said a tearful Banfield.

“But it’s just angering, because he did this, and I didn’t. And I would never contribute anything like that.

“It’s really hard because it’s scary to think that people are angry and that somebody could come after me or my family if they think that we had anything to do with it.”

The Mass Casualty Commission continues its inquiry Monday.

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Opinion journalists have greater leeway on these matters, in line with the latitude to express their own views in their work.

All Torstar editorial staff should inform their immediate supervisors of any outside activity that could result in a conflict of interest, or reasonably perceived conflict of interest, that could cause our audiences to question the integrity of our work.

These policies are not intended to restrict the personal lives, interests or expressions of beliefs of Torstar journalists outside their work lives. Rather, as has been established through various arbitration processes across the company, they seek to ensure that any such personal activities and interests do not come into conflict with the public role of our news organizations in any way that could be seen to compromise our editorial independence and integrity.

The Record clearly labels content on all platforms to draw a clear line between news and opinion. This glossary provides definitions for various types of news and opinion we publish.

NEWS

News content is verified information based on the impartial reporting of facts, either observed by the reporter or reported and verified from knowledgeable sources. News reports do not include the opinion of the author.

News Terms

Analysis: A critical or contextual examination of an important and topical issue based on factual reporting. It provides an explanation of the impact or meaning of news events and draws on the authority and expertise of the writer. Analysis articles do not contain the author’s opinions.

Investigation: In-depth reporting in the public interest that reveals wrongdoing and/or systemic problems, holds those in power accountable and promotes positive change.

OPINION

Opinion articles based are based on personal interpretation and judgment of facts. Opinion journalists have wide latitude to express their own views, subject to standards of taste and laws of libel including views directly contrary to the editorial views of the Record.

Opinion Terms

Editorial: An article that presents a point of view reflecting the news organization's position on an issue of public interest. Editorials are not meant to be a neutral presentation of the facts. They are written by journalists who are expressing the view of the news organization. As an editorial serves to present the company’s voice, there is no individual byline.

Opinion: Articles based on the author’s interpretations and judgments of facts, data and events. Opinion articles include columns written by staff and commentary from non-staff contributors. Opinion journalists have wide latitude to express their own views including views directly contrary to the news organization's editorial views, as long as they fall within the boundaries of taste and laws of libel. Columnists should not engage in personal axe-grinding or internecine debates with other columnists who write for either their own or other publications.

Advice: An advice article reflects the opinion of the author, who provides guidance or direction on a topic based on their expertise as well as their personal interpretations and judgments of facts.

Blog: An online journal updated regularly by a journalist or editorial department that supplements news coverage. Blogs are usually informal or conversational in style and may reflect a writer’s opinions, subject to the rights and responsibilities of fair comment.

First person: Narratives exploring an author’s insights, observations or thoughts based on that individual’s personal experience and opinions.

Readers’ letters: A selection of letters by readers expressing a point of view, usually concerning a recently published article or current event.

Review: A critical assessment of the merits of a subject, such as art, film, music, television, food or literature. Reviews are based on the writer’s informed/expert opinion.

The Waterloo Region Record’s mailing address is: PO Box 25069, Kitchener, ON N2A 4A5

News, Events and Letters

News tips

Do you have a news tip? Or photos for us to consider for publication? Reach out to the news desk via email newsroom@therecord.com or phone 519-895-5602

Letters to the Editor

To submit a Letter to the Editor, please email: letters@therecord.com

Frequently asked questions

How do I subscribe to The Record?

Please click HERE to see our Home Delivery and ePaper subscription page. Already a subscriber? Click HERE to manage your account.

For TheRecord.com Digital Access, click HERE. Click HERE for Frequently Asked Questions about Digital Access. Click HERE to see our Subscription Terms and Conditions.

Is my Waterloo Regional Record digital subscription eligible for the digital news subscription tax credit?

Yes. Individuals who have a digital subscription to therecord.com or the Waterloo Region Record ePaper can claim the digital news subscription tax credit on their personal income tax return for the years 2020 to 2024. This is a non-refundable tax credit for amounts paid by individuals in the year to a qualified Canadian journalism organization (QCJO) for an eligible qualifying subscription. Click HERE to find out more about this tax credit and how to claim it.

I am a home-delivery subscriber. Is my subscription eligible for the digital news subscription tax credit?

Yes. Home delivery subscribers can claim the digital news subscription tax credit on their personal income tax return for the years 2020 through 2024 inclusive. Our home delivery subscriptions include digital access to therecord.com and ePaper edition.

The Canada Revenue Agency has indicated that if a subscription provides access to content of the qualified Canadian journalism organization (QCJO) that is not in digital form (i.e. in print), only the cost of a stand-alone subscription to the digital content of the QCJO can be claimed. The Waterloo Region Record maximum stand-alone digital subscription rate is $7.99 per month. If this maximum stand-alone rate exceeds the monthly price of your print subscription, see the CRA site for guidance on the amount of the eligible expense where there is no comparable stand-alone digital subscription.

To find out more about this tax credit and how to claim it, please visit the Government of Canada website. Please visit the CRA website for a list of qualifying digital news subscriptions. The Waterloo Region Record’s Qualified Canadian Journalism Organization (QCJO) designation number is: Q2438091. To view your subscription payments, visit our Subscriber Login portal and follow the steps below:

1. Login with your email and password (Don’t have an account setup? Create one.)

2. Click on PAYMENTS

3. Click on ACCOUNT ADJUSTMENTS to view your payment history

If you require assistance, please send us an email or call 1-800-210-5210 Note: Subscribers are responsible for ensuring that the amounts they are reporting are correct. Metroland Media Group Ltd. is not responsible for the amount you claim on your taxes

How can I access the E-Paper

Subscribers need to register for an online customer account. Then click HERE and log into the epaper with your ID/password and you'll have continued access while your subscription is active..

What services are offered?

All visitors to TheRecord.com have unrestricted access to classifieds through yourclassifieds.ca/waterlooregion, movie listings, births and obituaries through lifenews.ca, celebrations (anniversary, birthday and wedding announcements), auction listings, job ads through workopolis.com and localwork.ca, Homes Gallery, Wheels, community events and directories, and all news stories.

If you are a non-subscriber, call 519-894-3000 or toll-free 1-800-210-5210 to subscribe to The Record E-Edition for as little as $2.31 per week plus HST (minimum six-month subscription). It may take up to 24 hours to set up your account. The E-Paper is available online daily by 6:30 a.m.

Can I print articles from the newspaper?

All news articles have a link to a printer-friendly version with fewer graphics (to save ink or toner). Click this link, and then print the story page using your browser's printer icon or commands. Printed articles are for personal use only, and not for distribution.

Can I send articles by email?

Yes. You can send a link of the story via email by copying the URL in the address bar and pasting it into the body of an email.

Articles e-mailed between individuals are for personal use only. Distribution to a group or subscriber list would be considered a violation of copyright.

Can I print advertisements?

You can print advertisements you've found in our E-Edition.

What is the Self-Service Account Manager?

A service currently available to our subscribers. It allows you to make changes and inquiries about your subscription. You will be able to check your account balance, make payments, make vacation stops and contact our circulation department for any other questions or concerns you might have. You need to register yourself as a subscriber in order to access the "My Subscription" area of our site.

Can I link to a Record.com news story from my website?

You can link stories from TheRecord.com to your website.

Can I republish Record articles on my website?

Requests to republish material (in any format), which has been written by Record reporters, should be made in writing to Rod Frketich. Please include the article's headline and publication date, the writer's name along with an explanation of how the material will be used.

Can I read the classified ads?

Most Record classified ads are hosted on yourclassifieds.ca/waterlooregion. Items are displayed by postal code making yourclassifieds.ca the perfect solution for buying or selling hard to ship items such as cars, furniture, electronics, computers, pets, sporting goods, antiques, and much more. For employment ads, click here or here.

Can I read the obituaries?

All visitors to TheRecord.com may read obituaries at lifenews.ca. Obituaries published since November 2002 may be purchased in the print archive. Obituaries published prior to November 2002 are not available in electronic form; contact your local public or university library regarding access to The Record on microfilm.

Can I search for display advertisements?

Keyword searching of display advertisements is not available.

Can I search for display advertisements?

Complete editions of The Record, including display advertisements, are available in our E-Edition. You can view the page, just as it was published in the print edition.

Flyers and inserts that are not part of the regular newspaper are not available online, but most can be viewed on save.ca.

Can I print items from the e-edition, like the crossword puzzle, Sudoku or advertisements?

Yes. Once you are logged into the e-edition, click on the printer icon on the top of the page (icons are in red circles). Select the page(s) you want to print. Choose either portrait or landscape. Click on the box beside "High resolution Prints." Click on print. You can use your own printer settings to adjust the size, paper and other print functions.

How do I get a PDF of a page?

PDF stands for portable document format, a technology developed by Adobe. The biggest advantage to using PDF is that it preserves the original look of the document almost exactly -- photos, fonts, graphics and layout all appear as they do in the original. PDFs are not available on TheRecord.com, which uses an e-edition format. To get a PDF, contact 519-894-2250 ext. 772562.

What if I have a problem with delivery of my newspaper?

Missed or damaged newspaper? We want to make it right. Report delivery concerns using the self-service account manager, or call 519-894-3000 to speak to a Record circulation representative.

What if I have trouble logging in or setting up my web account?

Contact us by e-mail at circulation-self-serve@therecord.com, or call 894-3000 to speak to a Record circulation representative.

How can I find my password?

Forgot your password? Simply send us your e-mail address using this form, and we'll send you your password.

How do I submit a letter to the editor?

We welcome letters that are topical and include full name, address and phone number for verification. All letters are edited for clarity, style, and length. Letters delivered by mail or fax require a signature.

Letters can also be submitted online here.

To accommodate the letter volume and range, writers generally are limited to 200 words and one submission in two months. Short letters have more impact.

How do I place a classified ad?

All users have access to our online order forms, which will guide you through the process of placing a classified ad.

Before publication a classified ad representative will call you to confirm the final price including selected options and taxes.

How do I stop and start home delivery?

Going on vacation, or away for a few days? Use the self-service account manager to stop and start delivery, or call 519-894-3000 to speak to a Record circulation representative. If you are a subscriber that goes on vacation for 21 calendar days (includes Sundays) or less than you will continue to be charged your current subscription rate. You will have full access to therecord.com and our replica e-edition. If you are on vacation longer than 21 calendar days (includes Sundays) than you will be credited for the stop.

How can I become a carrier?

For information on how to become a carrier, click HERE.

How do I report a problem with the site?

We welcome your feedback -- comments, suggestions and bug reports. Contact Editor-in-Chief Jim Poling here.